Refund

Refund Policy

For Lava Lamp customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to lavalapa.shop.

support at Lava Lamp
Customers using lavalapa.shop can rely on the following Lava Lamp guidance about support. For return or exchange assistance, contact Support@Lavalapa.shop or 5099896052.

Lava Lamp: refund timing
Lava Lamp publishes this refund timing guidance for customers using lavalapa.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Lava Lamp: starting a request
This starting a request section covers orders and visits through lavalapa.shop for Lava Lamp. A return or exchange begins when you, contact us at Support@Lavalapa.shop before sending the item. Once the request is approved, Lava Lamp will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

eligibility at Lava Lamp
Lava Lamp publishes this eligibility guidance for customers using lavalapa.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

order problems at Lava Lamp
This order problems section covers orders and visits through lavalapa.shop for Lava Lamp. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What Lava Lamp customers should know about exceptions
Customers using lavalapa.shop can rely on the following Lava Lamp guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Lava Lamp customers should know about condition of returns
For purchases made through lavalapa.shop, Lava Lamp applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Lava Lamp
Brand name: Lava Lamp
Email: Support@Lavalapa.shop
Phone: 5099896052
Physical address: 617 S 10th St, Allentown, Pennsylvania, 18103, United States